I didn’t see her again. She gave no forwarding address, and I didn’t know her real name. At the heart of any crisis, as I learned vividly those months, is someone who has lost control. One analogy is driving an automobile. Put us on a winding mountain road or a spaghetti-like interstate interchange, and we expect to be able to handle it. When a deer darts suddenly into the road, without thinking we swerve or put on the brakes. The vast majority of times our learned mechanisms